Personal Support Services.

Personal Support Services (PSS) is the exclusive provider of homemaker services for the Department of Human Services' Adult Protective Services (APS). Our clients are some of the most vulnerable adults in Tennessee.

When a referral is made to APS due to suspected abuse, neglect, and/or exploitation of an adult, a State case worker does an investigation. If it's found that the threat is legitimate, a case is opened. The case worker makes a referral to PSS, and we become the "eyes and ears" of the State and help minimize or eliminate the threat.

Our highly trained staff provides in-home care and housework, runs certain errands, provides financial oversight, observes the activities within the house, and monitors the client's safety.

What is abuse, neglect, and financial exploitation?

Neglect occurs when the basic needs of an adult are not met by a caregiver. Neglect may be unintentional, resulting from the caregiver's lack of ability to provide or arrange for the care or services the adult requires. Neglect also may be due to the intentional failure of the caregiver to meet the adult's needs.

Self-neglect occurs when an adult is unable to care for him/herself or to obtain needed care. The impairments result in significant danger to the adult and, in some situations, deterioration can occur to the point that the adult's life may be at risk.

Abuse (physical, sexual, and emotional) generally involves more extreme forms of harm, including the infliction of pain, injury, mental anguish, unreasonable confinement, or other cruel treatment.

Financial exploitation occurs when a caregiver improperly uses funds intended for the care or use of the adult.